Businesses should not miss these AI trends for 2019. Artificial Intelligence (AI) has taken the world by storm— be it our personal life or businesses across the globe, it has marked its presence everywhere. With better customer service and enhanced consumer trust in the brand, AI can help enterprises and startups accomplish their goals. In fact, 72% of business leaders globally believe AI is a “business advantage”.
AI-powered Customer Service
Businesses are now increasingly using AI technology to better understand the voice of the customer (VOC) which is a critical parameter that can keep sales moving ahead. It is evident how AI has revolutionized customer service with powerful chatbots that can take to the customers’ queries on business websites within seconds. The chatbot could answer questions and help create sales leads.
In 2019, businesses can expect their customers to interact with highly sophisticated chatbots with personalization technology. In fact, virtual agents will interact with consumers in the best possible way, delivering optimized responses that will rival the efficiency of their human counterparts.
What’s more, artificial intelligence can help inspire trust and transparency in the customers, helping them make the right decisions.
AI-driven Business Video Communication
It is expected that AI-powered video conferencing will be the new smart way of business communication since the inculcation of AI will lead to automatic voice to text transcription, note-taking, and later, decision making.
Voice recognization technology will provide all meeting participants with the background on the presenter while virtual personal assistants will make sure no important points are left out for deliberation later. AI is bound to make in-person meetings obsolete.
2019: The Year of Technological Convergence
2019 will also be the year when cutting-edge technologies such as AI, IoT (Internet of Things), the blockchain, and cloud computing will work in unison to help businesses work the six sigma way, i.e., with maximal efficiency and customer satisfaction.
The technologies will help gather critical data, say from the IoT sensor network spread across the entire business ecosystem and analyze the same, ultimately leading to powerful data-driven decisions. A MemSQL survey revealed how 61% of companies consider AI as the most important data initiative for the year.
It’s Now Or Never
Experts are of the opinion that 2019 will also witness another major trend, wherein, businesses which fail to incorporate AI in their workflow will miss the path of success. It’s best to jump onto the bandwagon and see the power of artificial intelligence transform businesses worldwide.